Customer Experience from a Different Perspective

We are not a large consulting firm or a mystery shopper program. We offer clients a perspective that is qualitative, more about experiential, emotional and action-oriented. It’s a fresh, practical, innovative approach to the customer experience puzzle.

With an outside-in approach we:

• Partner with companies to design exceptional customer experiences that create customer promoters, drive profitability and secure long-term growth
• Offer a 360° View Mapping Tool™ that assesses the physical, social, intellectual and emotional dimensions of customer experiences
• Develop a strategy for designing an experience where customers feel valued, confident, engaged — even surprised
• Create a catalyst for change

Our Points of Difference

• Specialize in retail
• Combine business + psychology + behavior
• Address the “missing link” in experiences
• Evaluate with our proprietary View 360° mapping tool
• Recommend actionable strategies to transform experiences

Take the first step. Contact us today.