Posts tagged ‘Do You Know Your Promoter Score’

I was recently visiting a Verizon Franchise store in Blue Ash, cheap Ohio.     My issue is that my old phone had  lost it power and I unfortunatley(again) needed to replace it.   I went down the evaluation path of choosing a new phone for my business and wanted to keep it simple and inexpensive.   I had [...]

Do you know your current Net Promotor Score (NPS)?  Do you know that leading firms change ordinary customers into promoters that drive profitable growth?  While the NPS seems simple enough – most organizations don’t!  Most companies are still using ineffective customer satisfaction surveys to provide critical customer feedback.  The question is a simple one…..Would you recommend your company [...]