In The Store

Apple Store is a 10

January 23rd, 2013

I woke up one morning and my MacBook Pro was dead…nothing, this web black screen, sildenafil no power. Luckily I have Apple’s Joint Venture, more about a program designed to help you improve the way your business runs. First, I called Apple’s online support for help. After trying to solve the problem over the phone, the [...]

Are You Counting What Counts?

January 22nd, 2013

Do you know what your customer is counting?  We are in very competitive times where products and services are moving toward commodities. Now more that ever, stomach executives need to be BOLD and really understand their current customer experience.  Every employee and every touch point can send you forward or  back, and it is too [...]

I recently booked a trip with UNITED AIRLINES and it was such a pleasure……..   With very short notice, for sale   I was invited to attend a confernece in Belize and was scrabbling to find a flight out of Cincinnati.   I went the usual route of checking with my travel agent and looking on line [...]

Bright Ideas at Brighton

October 16th, 2012

This is a novel idea to creat  promotors……………I was given a Brighton watch for my birthday about 7 years ago and have been wearing it every since.  Occationally  I have needed  a new battery and gone to both walmart(which can not provide) and a local jewelry store.  I was at the mall doing other shopping [...]

I was recently visiting a Verizon Franchise store in Blue Ash, cheap Ohio.     My issue is that my old phone had  lost it power and I unfortunatley(again) needed to replace it.   I went down the evaluation path of choosing a new phone for my business and wanted to keep it simple and inexpensive.   I had [...]

Let’s face it ….it is hard to think  about investing in expensive sunglasses.  During some last minute holiday purchasing last year, medications I wandered over to the Sunglass Hut at Macys.  As any good shopper, link I found myself eyeing some white  Coach Aviator Sunglasses.    The dollar amount  was typically out of my normal price range for [...]

Hotel Monaco-Chicago

September 26th, 2012

I recently stayed at Hotel Monaco (Kimpton Hotels)  in the Chicago Loop for the weekend. There are many hotels in Chicago to choose from but this weekend stay was filled with many many surprises. Of course the location is wonderful and that goes without saying. However, this there were many unique surprises that were in store [...]

Nordstrom -Your Are a Wow!

September 26th, 2012

During a recent purchase over the phone of Dolce & Gabbana Light Blue Fragrant and Clinque Lip Gloss, nurse   I was totally surprise with the ulimate concern of the  sales associate.  I was squeezing in a last minute purchase so that I could get the triple points bonus being offered that weekend. The associate actually [...]

Do you know your current Net Promotor Score (NPS)?  Do you know that leading firms change ordinary customers into promoters that drive profitable growth?  While the NPS seems simple enough – most organizations don’t!  Most companies are still using ineffective customer satisfaction surveys to provide critical customer feedback.  The question is a simple one…..Would you recommend your company [...]