The experience I had with Staples was one of the top experiences I had recently.
During this holiday season, I ordered new business cards for my company at the Staples Kenwood, Ohio. I had called several other similiar stores and they were not able to provide service for several weeks and Kenwood turned the order around in 2 days. I had not actually been in a Staples for a long time and was surprised that the Print Department not only had good service but actually helped me with my card since I needed to add a QR code. Jhalana was not only very helpful but provided a solution. The email communication was quick as well. When I went back to get my cards they were very accommodating in making an additional edit. WOW, it was easy and pleasant. During the time, in the store I noticed a couple of other items and found Harry the Manager very helpful in recommending options. The customer experience was so positive that I ended up buying a “gamer chair” for a friend and Harry recommend me to have it put together and buy warranty(which I don’t usually do). Liz at the check out was extremely helpful and responded quickly to questions. Overall the experience was refreshing and reminded me of how retail experiences used to be….service, friendly and consultative.