Let’s face it ….it is hard to think about investing in expensive sunglasses. During some last minute holiday purchasing last year, I wandered over to the Sunglass Hut at Macys. As any good shopper, I found myself eyeing some white Coach Aviator Sunglasses. The dollar amount was typically out of my normal price range for sunglasses but I was feeling in the holiday spirit and decided to treat myself. As I was pondering if any sunglasses were worth $130.00…..the sales associate informed me of the money back guarentee which included endless service support. Well let just say, that was the green light for me and I plunged into the purchase feeling Ok about the investment.
So over the last year I have dropped(and had fixed the lens of my glasses) 7 times…..each time visiting the Sunglass Hut store at Macys. Each time the associate was alway helpful and not only fixed the lens but adjusted them so they maintained their structure. The most recent visit was to Macys -Kenwood where I was greated by Joshua the new store manager. We were quick to discuss that the Coach sunglass model was no longer in stock and I shared that I could have sold them at least 10 times recently off of my head. Joshua not only took the time to fix the lens but was very interested in making sure my last years investment was in tip top shape. He actually took time to refit and reshape the frames and they were as good as new!
Make you investments wisesly but as far as a winning customer experience and Promoter Score….it falls into the TOP Ten Winning Experiences. I can’t tell you how many times I have told this story!!!!!!!!!!